Warranty Policy

AscentOptics products are warranted to be free from manufacturing defects in materials and workmanship starting from the date of delivery. AscentOptis promise three years warranty period for all products.

Warranty Policy details
Warranty begins from the date of shipment from a AscentOptics facility.
To obtain service under this warranty, Please contact the account manager that dealt with your purchase in the first instance, who will assist you with return authorisation and shipping instructions and advising the most appropriate solution for you.
for the different products,Please see the warranty policy below.

Remarks:
1.All products within warranty period could be maintained for free, but If the core optical components are damaged due to improper use, additional material costs shall be charged.

2.” Negotiable” means need approval from AscentOptics.

3.For the Optical Transceivers- Regular Products, we accept return and refund only if the products have quality problems, Return and refund with other reasons need to get approval from AscentOptics.

4.In the case that system equipment company releases or pushes out a software update which renders the AscentOptics`s product inoperable for coding or compatibility reasons, this will not be covered under the warranty policy. In addition, any physical damage to the product, accidental or otherwise, is not covered by the warranty; nor is the miss-use which results in damage or defects to the product. Examples of miss-use that may cause damage include (but are not limited to):

Using the module over a shorter reach than intended without appropriate attenuation.
Using the module in an incorrect port or system.
Using the module in conditions described as not suitable within the product description and/or supporting documentation.

5.AscentOptics will charge for repairs to products whose warranty period has expired.
6.Exceptional Products (Continues updated,Please confirm with our account manager)

7.AscentOptics reserves the right of final interpretation of this warranty policy.
 

Limited Warranty Exclusions
AscentOptics does not warrant or guarantee, and is not responsible for:
Defects, failures, damages or performance limitations caused in whole or in part by (A) power failures, surges, fires, floods, snow, ice, lightning, excessive heat or cold, highly corrosive environments, accidents, actions of third parties, or other events outside of AscentOptics’s control, or (B) customer’s abuse, mishandling, misuse, negligence, improper storage, servicing or operation, or unauthorized attempts to repair or alter the equipment in any way.
Alterations and/or Modifications to any part of AscentOptics’s product, without AscentOptics’s written authorization unconditionally VOIDS the AscentOptics Limited Warranty.

DISCLAIMER OF WARRANTY 
EXCEPT AS EXPRESSLY PROVIDED IN THIS STANDARD WARRANTY POLICY STATEMENT, ASCENTOPTICS HEREBY EXPRESSLY DISCLAIMS ALL REPRESENTATIONS, CONDITIONS AND WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING BY WAY OF EXAMPLE AND NOT LIMITATION, THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, NONINFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE. LIMITATION ON LIABILITY NOTWITHSTANDING ANYTHING HEREIN TO THE CONTRARY, IN NO EVENT WILL ASCENTOPTICS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING LOSS OF PROFITS, WHETHER ARISING IN CONTRACT, TORT, WARRANTY OR OTHERWISE, EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE LIMITATIONS SET FORTH HERE WILL APPLY EVEN IF THE REMEDIES OF ERROR CORRECTION, REPAIR OR REPLACEMENT, REPERFORMANCE OF SERVICES AND REFUND OF PAYMENTS COMPLETELY FAIL OF THEIR ESSENTIAL PURPOSE. NOTWITHSTANDING ANYTHING HEREIN TO THE CONTRARY, THE LIMIT OF ASCENTOPTICS’S LIABILITY (WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, BY STATUTE OR OTHERWISE) TO CUSTOMER OR TO ANY THIRD PARTY CONCERNING THE ASCENTOPTICS EQUIPMENT OR SOFTWARE LICENSES SOLD TO CUSTOMER AND WARRANTED HEREUNDER, ASCENTOPTICS’S PERFORMANCE OR NONPERFORMANCE, OR IN ANY MANNER RELATED TO THIS STANDARD WARRANTY POLICY STATEMENT, FOR ANY AND ALL CLAIMS WILL NOT IN THE AGGREGATE EXCEED THE ACTUAL AMOUNTS RECEIVED BY ASCENTOPTICS FOR THE SPECIFIC PRODUCT WITH RESPECT TO WHICH SUCH CLAIM IS MADE UNDER GOVERNING LAW AND JURISDICTION.