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  Quality Assurance
AscentOptics believes quality is the most important cornerstone of a company’s operations. Everyone at AscentOptics strives to meet or exceed the expectations of customers, and aims to improve constantly on both manufacturing and servicing of our product. To achieve much higher level on different aspect of company with the time passing, AscentOptics has been carrying out ISO9001 : 2000 thoroughly and systemic controlling the quality. Now with the IECQ QC080000:2005 leaded to manufacturing, AscentOptics further controls the hazardous substances of product effectively to meet the RoHS standard in the world.
The Quality System consists of 5 main parts below:
1.Quality Training
2.Incoming Quality Control
3.In-process Quality Control
4.Reliability Testing
5.Outgoing Quality Control
  Warranty Policy
AscentOptics products are warranted to be free from manufacturing defects in materials and workmanship starting from the date of delivery. AscentOptis promise three years warranty period for all products.
Warranty Periods
Product warranties remain valid provided the product was properly installed and used. Defects, malfunctions, or failures of the warranted product caused by damage resulting from acts of God (such as floods, fire, etc.), environmental and atmospheric disturbances, other external forces such as power line disturbances, host computer malfunction, plugging the board in under power, or incorrect cabling, and damage caused by misuse, abuse, and unauthorized alteration or repair, are not warranted. A product will not be warranted in the following situations:

A,The product has been found to be defective after the warranty period has expired.
B,The product has been subjected to misuse, abuse, or unauthorized repair, whether by accident or other cause. Such conditions will be determined by AscentOptics at its sole and unfettered discretion.
C,The product has been updated, reworked, or improperly tested by the customer, or by a third party at the request of the customer.
D,The product is damaged beyond repair due to natural disasters, such as by lightning, flood, earthquake, etc.
  RMA Instructions
  Obtaining an RMA number

Fill in the RMA request form and send back to the AscentOptics`s sales representative or account manager.When filling out the request form, please provide complete contact information as well as detailed descriptions of the item malfunction. It is not sufficient to state that the item "does not work". If you are uncertain about the cause of the problem, please contact a technical support engineer at AscentOptics. The engineer may be able to resolve your issue without requiring you to send your product in for repair.When we confirme and approve the RMA,AscentOptics will release an RMA NO.

  Returning the product for repair
Make sure that you include a printout of the RMA request form with your item when you ship it to us. You are responsible for any shipping charges when sending your item to AscentOptics. AscentOptics will cover any shipping charges when returning your item back to you.
On your shipper's invoice, be sure to write the following: "Goods with no commercial value are being returned for repair." Without this note, additional charges will be levied by customs, which you will be responsible for.

  Service charges
Charges may be incurred for certain repairs. AscentOptics will charge for repairs to products whose warranty period has expired. AscentOptics will also charge for repairs to products if the damage resulted from acts of God, environmental or atmospheric disturbances, or other external forces through misuse, abuse, or unauthorized alteration or repair. If charges will be incurred for a repair, AscentOptics will send a "Performa Invoice" that lists all charges, and will wait for your approval before performing the repair. Repair service charges will be calculated as follows:
Total Charges = Handling + Repair + Materials
  Turnaround time for repair
The turnaround time for diagnosis, repair, and return can vary from a few days to a few weeks. please contact rma@ascentoptics.com for estimated turnaround times. If a refurbished replacement product is available, it can be shipped within a few days.
Shipping of repaired items to customer
Repaired items will be shipped along with a "Repair Report" detailing the findings and actions taken. Repaired items will be returned by priority mail. You may request a private shipping service such as UPS or DHL, but you will be responsible for any additional costs. If you require any special shipping arrangements, please indicate this clearly when shipping your item to AscentOptics.
Download: RMA requrest form

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